Montce Swim | Customer Service Representative

Montce Swim • fort lauderdale, fl, us • 10h ago

Returns Organization

Sort Returns in date order when mail is dropped off by the carrier (USPS, FedEx, etc.)
Sort out non Fulfillment department packages and deliver them to the appropriate department.
Sort out all Customer Service package and Return to Sender packages
Organization of rejected returns for the Customer Service team
Making sure all rejected returns are documented, bagged, and sorted appropriately

Processing Returns - Loop

Processing all delivered returns in Loop Platform
Thoroughly checking all returned pieces to ensure all are in new condition and follow return guidelines
Separating out and discrepancies for further review
Prompt communication with Client Care Lead + Client Care manager in slack on all return issues
Ensure all returns are processed within 5 business days from the date of delivery

Client Communication

Document all rejected returns using Slack
Reaching out to clients via Gorgias platform with Reject returns macros or regarding any return discrepancies.
Looking into return discrepancies in the Shopify Platform
Manually adjusting/refunding returns in Shopify as needed

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